Hi Silvia,
Thank you for getting back to me. We actually found a solution, w followed the steps outlined in
I bricked RM500Q-GL with ATS command so Windows 10 no longer sees USB; is there a way to flash firmware? - #4 by Peter.Zhu-Q for a similar module and it worked.
I forgot to update this thread.
Support is no longer required, thank you.
Marcin