RM500U-EA latest firmware request

Hi, is there any firmware for RM500U-EA? And guide on how to flash it?

Thanks

Dear @JsL
Please share your current firmware.
Which OS do you use?Windows or linux?

at+gmr
RM500UEAAAR03A06M2G_01.001.01.001

I’m on ubuntu Ubuntu 20.04.6 LTS.

Dear @JsL
RM500UEAAAR03A06M2G_01.001.01.001 is the latest one.

Can I reflash the firmware? because the current firmware is prevent me from changing or using other ISP sim. If possible can I get the firmware? And tools to reflash it?

Dear @JsL
I have sent them to your email, please check.

RM500U-EA
Revision: RM500UEAAAR03A03M2G
Hello, modem is getting too hot, I don’t know what’s wrong, maybe new firmware will help, please send me a link to download.
Thanks in advance

only received an email (Sent to your email, please check.) without link, without attachment with FW

I have firmware RM500UEAAAR03A03M2G, If possible can I get the new firmware? And tools to reflash it?
thx

Dear @maxis1901
I have sent to your email, please check.
Please contact with your provider firstly next time, they have access to get the latest firmware and document.
Thanks for your understanding.

Dear @Arbuz
I have sent to your email, please check.
Please contact with your provider firstly next time, they have access to get the latest firmware and document.
Thanks for your understanding.

Problem after the update,
1 first update with QFlash_V7.1, after the update - modem reboots every 30 seconds. update again - no change - 30 sec. reboot,
2 try with SPD_Upgrade_Tool_R27.23.1902 - no change - 30 sec. reboot.
can you please send an older version to reset the modem to factory settings?
thanks in advance

Dear @maxis1901
I have sent the older firmware to your email.

Before upgrade the firmware, did it work fine? As you mentioned, the module was getting too hot. It seems there is some hardware problem.

didn’t help, reset again every 30 seconds, when I flash, the message comes up that “calibration,gsm_agc_cali” is missing
maybe that’s why? how can I restore the file “calibration,gsm_agc_cali”?
thanks

Dear @maxis1901
Please show the message of “calibration,gsm_agc_cali”.
When did it appear? After power on?

Dear @maxis1901
Is it possible to capture log from debug uart?

rm500u_log (2).txt (135.4 KB)

Dear @maxis1901
It is messy code, didn’t have useful information.
Is it captured via debug uart?

As you mentioned before, the module will be hot, did you confirm whether the module has some hardware issue? It is recommended to contact with your provider to check the hardware firstly.

can you please help me to create the correct uart log, I do it with putty, is there something better for this or another way?
thanks in advance