RM500Q-AE latest linux drivers and installation manual

Technical Subjects
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1

I am working with a Revolution Pi connect + and the device is not recognizing the modem.

I need the linux drivers and the latest firmware for the RM500Q-AE module. Please also send the English instructions to install the drivers.

Kindly send it to my email: [vedant.girish.dalvi@ipa.fraunhofer.de]

2

What is your kernel version (uname -a) ?

3

Output of uname -a:

Linux RevPi45698 4.19.95-rt38-v7 #1 SMP PREEMPT RT Tue, 22 Mar 2022 10:30:17 +00 ++ armv71 GNU/Linux

4

This is an old kernel, so your modem is not supported by the native Linux drivers.
See if you can update your kernel or you can try adding your device to the driver [on each boot].

Run # echo "2c7c 0800 ff" > /sys/bus/usb-serial/drivers/option1/new_id
then show the output of cat /sys/kernel/debug/usb/devices

5

This is the output:

pi@RevPi45698:~ $ sudo cat /sys/kernel/debug/usb/devices

T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 1
B: Alloc=-84/800 us (-10%), #Int=-2027, #Iso= 0
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev= 4.19
S: Manufacturer=Linux 4.19.95-rt38-v7 dwc_otg_hcd
S: Product=DWC OTG Controller
S: SerialNumber=3f980000.usb
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 4 Ivl=256ms

T: Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 2 Spd=480 MxCh= 5
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=02 MxPS=64 #Cfgs= 1
P: Vendor=0424 ProdID=9514 Rev= 2.00
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 2mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=01 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 1 Ivl=256ms
I:* If#= 0 Alt= 1 #EPs= 1 Cls=09(hub ) Sub=00 Prot=02 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 1 Ivl=256ms

T: Bus=01 Lev=02 Prnt=02 Port=00 Cnt=01 Dev#= 3 Spd=480 MxCh= 0
D: Ver= 2.00 Cls=ff(vend.) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=0424 ProdID=ec00 Rev= 2.00
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 2mA
I:* If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=ff Driver=smsc95xx
E: Ad=81(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=02(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=83(I) Atr=03(Int.) MxPS= 16 Ivl=1ms

T: Bus=01 Lev=02 Prnt=02 Port=01 Cnt=02 Dev#= 9 Spd=480 MxCh= 0
D: Ver= 2.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=2c7c ProdID=0800 Rev= 4.14
S: Manufacturer=Quectel
S: Product=RM500Q-GL
S: SerialNumber=8f92d1b6
C:* #Ifs= 5 Cfg#= 1 Atr=a0 MxPwr=500mA
I:* If#= 0 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=ff Prot=30 Driver=(none)
E: Ad=81(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=01(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:* If#= 1 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=00 Driver=(none)
E: Ad=83(I) Atr=03(Int.) MxPS= 10 Ivl=32ms
E: Ad=82(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=02(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:* If#= 2 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=00 Driver=(none)
E: Ad=85(I) Atr=03(Int.) MxPS= 10 Ivl=32ms
E: Ad=84(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=03(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:* If#= 3 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=00 Driver=(none)
E: Ad=87(I) Atr=03(Int.) MxPS= 10 Ivl=32ms
E: Ad=86(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=04(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:* If#= 4 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=ff Prot=ff Driver=(none)
E: Ad=88(I) Atr=03(Int.) MxPS= 8 Ivl=32ms
E: Ad=8e(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=0f(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms

T: Bus=01 Lev=02 Prnt=02 Port=02 Cnt=03 Dev#= 4 Spd=12 MxCh= 0
D: Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=045e ProdID=0800 Rev= 9.44
S: Manufacturer=Microsoft
S: Product=Microsoft® Nano Transceiver v2.0
C:* #Ifs= 3 Cfg#= 1 Atr=a0 MxPwr=100mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=03(HID ) Sub=01 Prot=01 Driver=usbhid
E: Ad=81(I) Atr=03(Int.) MxPS= 8 Ivl=4ms
I:* If#= 1 Alt= 0 #EPs= 1 Cls=03(HID ) Sub=01 Prot=02 Driver=usbhid
E: Ad=82(I) Atr=03(Int.) MxPS= 10 Ivl=1ms
I:* If#= 2 Alt= 0 #EPs= 1 Cls=03(HID ) Sub=00 Prot=00 Driver=usbhid
E: Ad=83(I) Atr=03(Int.) MxPS= 32 Ivl=1ms

T: Bus=01 Lev=02 Prnt=02 Port=04 Cnt=04 Dev#= 5 Spd=480 MxCh= 3
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=02 MxPS=64 #Cfgs= 1
P: Vendor=0424 ProdID=9512 Rev= 2.00
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 2mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=01 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 1 Ivl=256ms
I:* If#= 0 Alt= 1 #EPs= 1 Cls=09(hub ) Sub=00 Prot=02 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 1 Ivl=256ms

T: Bus=01 Lev=03 Prnt=05 Port=00 Cnt=01 Dev#= 6 Spd=480 MxCh= 0
D: Ver= 2.00 Cls=ff(vend.) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=0424 ProdID=ec00 Rev= 2.00
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 2mA
I:* If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=ff Driver=smsc95xx
E: Ad=81(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=02(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=83(I) Atr=03(Int.) MxPS= 16 Ivl=1ms

T: Bus=01 Lev=03 Prnt=05 Port=01 Cnt=02 Dev#= 7 Spd=12 MxCh= 0
D: Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs= 1
P: Vendor=0403 ProdID=6001 Rev= 6.00
S: Manufacturer=FTDI
S: Product=FT232R USB UART
S: SerialNumber=AV0JICVD
C:* #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr= 90mA
I:* If#= 0 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=ff Prot=ff Driver=ftdi_sio
E: Ad=81(I) Atr=02(Bulk) MxPS= 64 Ivl=0ms
E: Ad=02(O) Atr=02(Bulk) MxPS= 64 Ivl=0ms

T: Bus=01 Lev=03 Prnt=05 Port=02 Cnt=03 Dev#= 8 Spd=12 MxCh= 0
D: Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs= 1
P: Vendor=0403 ProdID=6001 Rev= 6.00
S: Manufacturer=FTDI
S: Product=FT232R USB UART
S: SerialNumber=AV0JICLN
C:* #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr= 90mA
I:* If#= 0 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=ff Prot=ff Driver=ftdi_sio
E: Ad=81(I) Atr=02(Bulk) MxPS= 64 Ivl=0ms
E: Ad=02(O) Atr=02(Bulk) MxPS= 64 Ivl=0ms
pi@RevPi45698:~ $

6

This is the part that matters.
Driver=(none) means the driver is not loaded.
Try adding device to the driver using new_id mechanism as advised earlier. If the command fails, execute # modprobe option first.
Since all the modem interfaces are sharing the same class (ff), option driver will also occupy the QMI interface. Probably the easiest way to overcome this issue is to switch the modem from QMI to MBIM or ECM.

7

Can you explain how to switch the modem as the first solution of new_id did not work. Also, there are no updates available for the kernel.

8

You need to use new_id first to get the AT command interface working.
Please show the output of the following commands:

# modprobe option
# echo "2c7c 0800 ff" > /sys/bus/usb-serial/drivers/option1/new_id

No pictures please, just copy/paste.

What about this?

9

Driver=option now:

T: Bus=01 Lev=02 Prnt=02 Port=02 Cnt=03 Dev#= 14 Spd=480 MxCh= 0
D: Ver= 2.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=2c7c ProdID=0800 Rev= 4.14
S: Manufacturer=Quectel
S: Product=RM500Q-GL
S: SerialNumber=8f92d1b6
C:* #Ifs= 5 Cfg#= 1 Atr=a0 MxPwr=500mA
I:* If#= 0 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=ff Prot=30 Driver=option
E: Ad=81(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=01(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:* If#= 1 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=00 Driver=option
E: Ad=83(I) Atr=03(Int.) MxPS= 10 Ivl=32ms
E: Ad=82(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=02(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:* If#= 2 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=00 Driver=option
E: Ad=85(I) Atr=03(Int.) MxPS= 10 Ivl=32ms
E: Ad=84(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=03(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:* If#= 3 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=00 Driver=option
E: Ad=87(I) Atr=03(Int.) MxPS= 10 Ivl=32ms
E: Ad=86(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=04(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:* If#= 4 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=ff Prot=ff Driver=option
E: Ad=88(I) Atr=03(Int.) MxPS= 8 Ivl=32ms
E: Ad=8e(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=0f(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms

10

Use any terminal like picocom or minicom to access /dev/ttyUSBx associated with If#= 2 .
With no other serial devices present in the system your AT command port will be /dev/ttyUSB2, otherwise you will need to adjust the number.
From the terminal send AT+QCFG="usbnet",2 to switch the modem to MBIM mode. Exit the terminal, re-connect the modem and re-check what is in "Driver=".

11

Its still showing Driver=option.

12

you need to reset or reconnect the modem

13

still no improvements. can you suggest something else?

14

Please show the current output of cat /sys/kernel/debug/usb/devices

15

T: Bus=01 Lev=02 Prnt=02 Port=02 Cnt=03 Dev#= 9 Spd=480 MxCh= 0
D: Ver= 2.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=2c7c ProdID=0800 Rev= 4.14
S: Manufacturer=Quectel
S: Product=RM500Q-GL
S: SerialNumber=8f92d1b6
C:* #Ifs= 5 Cfg#= 1 Atr=a0 MxPwr=500mA
I:* If#= 0 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=ff Prot=30 Driver=(none)
E: Ad=81(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=01(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:* If#= 1 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=00 Driver=(none)
E: Ad=83(I) Atr=03(Int.) MxPS= 10 Ivl=32ms
E: Ad=82(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=02(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:* If#= 2 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=00 Driver=(none)
E: Ad=85(I) Atr=03(Int.) MxPS= 10 Ivl=32ms
E: Ad=84(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=03(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:* If#= 3 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=00 Driver=(none)
E: Ad=87(I) Atr=03(Int.) MxPS= 10 Ivl=32ms
E: Ad=86(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=04(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms

16

Run # echo "2c7c 0800" > /sys/bus/usb-serial/drivers/option1/new_id and connect to the AT port using a terminal.
Query your modem with

AT+QCFG="usbnet"
AT+QCFG="data_interface"
17

getting following output for this command # echo “2c7c 0800” > /sys/bus/usb-serial/drivers/option1/new_id

bash: /sys/bus/usb-serial/drivers/option1/new_id: No such file or directory

18

As mentioned earlier:

19

Got it. I am new to this. I installed minicom. How do i check the usb port and then access via minicom?

20

minicom -D path-to-device