Windows 10 USB Drivers for RM500-Q GL ERROR

IoT Modules 5G Module
1

I am trying to use a RM500Q-GL in Windows 10 but I got a driver error as shown in screen captures.

This is our environment:

  • Laptop OS: Windows 10
  • Driver: Quectel_Windows_USB_Driver(Q)_NDIS_V2.2
  • Modem: RM500Q-GL

And we connected the Modem to the Laptop with USB to C cable.

As shown in below screen captures:
The error message is “Can’t start this detvice (code 10)” in Windows Device Manager.

Please let me know if there is anything else I need to do.

Thank you.
EMAIL: sphyun1022@gmail.com

Capture1
Capture1739×932 173 KB

Capture2
Capture2598×683 41.6 KB

Capture3
Capture3594×682 87 KB

2

Dear @soohyun
It seems the topic is same with another, could we ignore this and discuss in another?