I would like to offer a suggestion that could greatly improve the experience for users, especially those working with Quectel M.2 modems.
Currently, many users face challenges when it comes to obtaining the latest firmware, tools, and necessary documents such as AT commands. Often, these users purchase modems from suppliers or sellers in the market who may not be responsive or may delay providing the necessary resources, leading to frustration and delays. While I understand that Quectel support is very busy and receives numerous inquiries, the process of requesting firmware or documents via email can take a significant amount of time (often up to two weeks or longer).
To help streamline this process, I suggest adding a dedicated section on the Quectel website or forum where users can easily access the latest firmware, tools, and related documents. This could be done by allowing users to enter the modem’s serial number, which would automatically provide them with the corresponding firmware and documentation for their specific device. Alternatively, making this information publicly available on the forum could also be a helpful solution, allowing users to quickly find and download the necessary files without having to wait for individual support responses.
This would not only reduce the number of repetitive inquiries but also alleviate the burden on both users and Quectel support teams, ultimately improving efficiency and user satisfaction.
Thank you for considering this suggestion, and I appreciate all the work Quectel does to support its users.
Thank you very much for your sincere suggestions.
For the archived tools and documents, Quectel’s official website has a dedicated Download Zone (https://www.quectel.com/download-zone/ )for users to visit at will. Currently, there is no dedicated section to upload the firmware link on the official website and forum. Because the firmware version is updated frequently, in order to avoid unnecessary losses or issues caused by upgrading to the wrong version, it is recommended to release it through the moderator in a targeted manner.
If you have other queries, please feel free to contact us. Thanks again~
Im sure its will be a great improvement if Quectel agreed to upload the firmwares, documents and tools on thier website for each modem because right now its a big Gray area to find a right modem where there millions of website doing like this section…
Modems :
1.1 firmware:
1.2 documents
1.3 tools
Each modem has own section so will be easy and this will increase the visitors and customers to your website
Yes, this will indeed increase the number of visitors. But unfortunately, in order for users to upgrade to the correct firmware, according to the company’s current rules, it is still recommended to release it after confirmation by the moderator.
Thank you again for your advice and understanding, we are deeply sorry for the inconvenience caused to you~
Just tell everybody to read the release notes where you explicitly write that the firmware cannot be downgraded
For upgrades:
Why Quectel would ever release to production a firmware that would cause losses? Every company (Xiaomi, Google, OnePlus) releases its firmware in a download section, not worrying about what the users might flash, because the firmware was tested beforehand.
Anyway, this practice of releasing firmware only by praying on the forum won’t protect users from damaging their own modems by flashing some other firmware version elsewhere. At least, the random user has the option to download it from official sources, with the appropriate documentation. Wouldn’t it be better for everybody to just read the manual / read the changelog and take their own responsibility when flashing, rather than being spoon fed by the moderators, that are constantly being hassled by “firmware request for modem xyz”?
Thank you very much for your feedback. Quectel official website Download Zone does not support firmware downloads at present, so the forum cannot provide a dedicated download page. I am very sorry for the inconvenience caused to you and hope you can understand. Thanks again~
As of today, July 29, I have still received no reply.
Quectel explains that firmware must be distributed individually by moderators to prevent users from installing the wrong version. This approach might be understandable, but only if support requests are actually answered.
For professional users, waiting several weeks just to obtain a firmware file is not acceptable. Firmware, release notes and upgrade tools should be available through a controlled download portal, based for example on the exact module reference, hardware revision or serial number.
The current process creates unnecessary delays and makes it very difficult to develop and maintain products based on Quectel modules.
Dear Customer, @olab
We sincerely apologize for the long wait and poor communication you experienced while obtaining the BG951A-GL firmware. We have arranged for a moderator to reply on your relevant forum posts – please kindly check . Thank you for your valuable feedback; we will optimize our processes and improve response times. Should you have any further questions, please do not hesitate to contact us.Thanks a lot~
firmwares, documents and tools on thier website for each modem because right now its a big Gray area to find a right modem where there millions of website doing like this section…