RM530NGL no service and stuck in FTM

IoT Modules 5G Module
1

Hello,

I have the RM530NGL Module and I get the error on windows no service

2023-11-21 10:40:56:964[Send->]AT+QGMR
2023-11-21 10:40:56:964[Recv<-]

RM530NGLAAR03A02M4G_01.200.01.200

2023-11-21 10:44:11:656[Send->]ATI
2023-11-21 10:44:11:656[Recv<-]

Quectel
RM530N-GL
Revision: RM530NGLAAR03A02M4G

2023-11-21 17:07:45:328[Send->]AT+QNWINFO

2023-11-21 17:07:45:328[Recv<-]

+QNWINFO: No Service

2023-11-21 17:05:41:334[Send->]AT+CPOL

2023-11-21 17:05:41:334[Recv<-]

ERROR

2023-11-21 17:05:46:444[Send->]AT+CPOL?

2023-11-21 17:05:46:444[Recv<-]

+CME ERROR: 3

it seems that the module is in FTM modus
2023-11-22 09:54:57:249[Send->]AT+CFUN?
2023-11-22 09:54:57:249[Recv<-]

+CFUN: 5

I need support to enter the full functionality mode

If I enter AT+CFUN=1 I get an error:
2023-11-22 09:56:30:714[Send->]AT+CFUN=1
2023-11-22 09:56:30:714[Recv<-]

+CME ERROR: 0

2

Dear @valantis
Did you use earse function during upgrade?
Or did you done some operation to cause?
Is it possible to connect your device to windows PC?

3

Hi Silvia,

for some reason it stopped working by not doing network registration, the status was idle

I have tried the following by running
at+cfun=1,1 doing reset but it didn’t help

I tried to reflash the firmware with the option reset but it didn’t help
then I tried to reset and erase but it didn’t help as well by using qfil
and restoring cqn which has been backuped before but it didn’t help

the module replies AT=CFUN? with the number 5

If you need to reflash the firmware or cnq file please advise what I have to do to recover it.

I have downloaded the firmware tool from support but it needs a license to work, so the only tool I use is
qfil for flashing.

If I try to bring it back to full functionality AT+CFUN=1
I get the CME error 0

is there any way that I can reflash or resetting the module? or whatever you want me to do.

I can connect the module to a windows PC and I see all the available com ports, modem and net adapter

Kind regards,

4

Dear @valantis
Please share your QCN to me, I need check it.

5

I will send the file to you as soon as I am at home later in the afternoon.

6

sent to your email address

7

Dear @valantis
I didn’t receive in my inbox, please confirm where you sent.

8

00000000.7z (12.0 KB)

Dear Silvia

I attached the file here as well now.

I have sent it to silvia.zhu@quectel.com That was email you sent me the firmware in september.
maybe has been moved to you junk mail, because I sent it as a .qcn file extension.

best regards,

9

Dear @valantis
We checked the QCN, but didn’t find any useful informtion, it seems you didn’t backup the QCN successfully.
If want to restore the module, please send back to your provider and ask them to send Quectel to repair.

10

could you send me the original qcn file and I will flash it by myself.

11

Dear @valantis
Sorry for this, I can’t share with you.

12

Dear Silvia,

why can’t you share this file with me?

You are asking me to pay 48 USD to send the module from switzerland back to china and another 50 USD
to get it back?
Then I might put another 50 USD and buy a new one…
does it sound logical to you?
is it really a professional technical support recommendation from quectel?

Nowadays such recovery procedures can be done remotely as I stated on my email that I can be available to arrange an online session with you or a technician.

As a customer I am expecting a solution to this issue and I am sure you will do your best.