Hello @silvia ,
Unfortunately my employer is asking directly now: Could you please clarify if there is a procedure to unbrick the modem?
If yes, please send me the details at your earliest convenience.
As alerady explained to your colleague, we are dealing with a fairly large modem base (a few thousands modules, AFAIK) deployed in medical devices. I am studying an “off grid” procedure to address some security issues which are unrelated to the modem.
My employer is considering switching platform entirely if we cannot come up with a solution.
To be clear: if the update procedure is not reliable and if there is no recovery procedure they will be considering other market solutions as these are critical medical devices that cannot be taken offline just because a modem update went wrong.
Please let me know what are the steps if this is even possible.
Thanks!
Charlene