RM500Q-GL windows 11, cellular network setting doesn't show up

Hello, I am Enrico Brunelli, electronic engineering student from the University of Brescia. I am working on my master’s thesis with Firecell Labkit and some quectel module EVB with RM500Q-GL. I have some problems with the connection of the EVB because my personal PC (currently working with windows 11) doesn’t display the cellular network settings when the EVB is connected. The module has been configurated with QCOM correctly and connected to the 5GCN. However, when I check the connectivity from the network configuration panel in windows I don’t see anything.
The ATI command response is:

Quectel
RM500Q-GL
Revision: RM500QGLABR13A03M4G

Could you show me the device manager?
And please check with the AT command:
AT+QCFG=“usbnet”
AT+QCFG=“pcie/mode”
AT+QCFG=“data_interface”
AT+CGREG?
AT+CEREG?
AT+C5GREG?
AT+COPS?
AT+CPIN?
AT+CFUN?
AT+QENG=“servingcell”



AT+QCFG=“usbnet”

+QCFG: “usbnet”,2

OK
AT+QCFG=“pcie/mode”
+QCFG: “pcie/mode”,0

OK
AT+QCFG=“data_interface”
+QCFG: “data_interface”,0,0

OK
AT+CGREG?
+CGREG: 0,0

OK
AT+CEREG?
+CEREG: 0,0

OK
AT+C5GREG?
+C5GREG: 0,1

OK
AT+COPS?
+COPS: 0,0,“Test PLMN 1-1 Firecell”,11

OK
AT+CPIN?
+CPIN: READY

OK
AT+CFUN?
+CFUN: 1

OK
AT+QENG=“servingcell”
+QENG: “servingcell”,“NOCONN”,“NR5G-SA”,“TDD”, 001,01,000000E00,0,1,621312,78,6,-76,-11,32,1,-

Please send AT
AT+QCFG=“usbnet”,0
and restart the Quectel modem.

1 Like

Thanks you a lot, now the computer show the cellular setting.

Hello @Bean.Wang-Q @silvia ,
I need help, please.
I have a Quectel RM500Q-GL and the driver Quectel_LTE&5G_Windows_USB_Driver_V2.1. My problem is that the PC does not see the cell (network), even when I set AT+QCFG="usbnet",0 or 2.
Could it be because of the driver?
Thanks in advance!

Dear @khadimba
Do you install RM500Q in PC directly? If yes, please contact with your PC manufacture.
If not, please download the corresponding driver on website.
0:NDIS 2:MBIM

Hello @silvia
I’m running iPerf speed tests with the Quectel RM500Q and a 5G network. Here’s my scenario: PC–(USB3)–Quectel → Amarisoft 5G SA callbox. I’ve noticed that the speed is very low. For example, when I download a file to my PC, the download is slow and the speed is around 15 Mbps.
Do you know how to get a normal speed, please?

Dear @khadimba
Please share your current firmware.
Do you install the corresponding driver?

Hello dear @silvia,

Here is my current firmware :
[2025-07-07 09:57:54:888_S:] AT+Cversion
[2025-07-07 09:57:54:888_R:] AT+Cversion

[2025-07-07 09:57:54:888_R:] VERSION: RM500QGLABR11A06M4G
[2025-07-07 09:57:54:888_R:] Mar 10 2025 11:48:29
[2025-07-07 09:57:54:888_R:] Authors: Quectel

[2025-07-07 09:57:54:888_R:] OK

The driver I was using is Quectel_LTE&5G_Windows_USB_Driver_V2.1 then I changed it to quectel_windows_usb_driverq_ndis_v2-8_en because the pc does not detect the cell.

Dear @khadimba
How did you test iperf? Just download? Is there a iperf server?
Do you test this like below?