Pc does not see USB PORTS

I have a problem about USB on EG915 LTE Module. Pc (windows10) does not see usb ports , it just show “Mobile Generic Serial” 8 pieces. I downloaded the usb drivers for EG915 4-5 times but does not change this situation. I guess, my usb driver is not correct. Can you help about this problem and send a driver link or file?

Really sorry for late reply.
I will send it by email.

I have the same problem here.

Please take a photo the module and sent it to me: bean.wang@quectel.com

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