Modem crashing / firmware

IoT Modules 5G Module
1

Hello,
I have problem with stuck or crashing modem on latest modem provided by Zyxel for NR7101 RG502QEAACR13A02M4G

Can you send latest modem image to flash?

You can send to zunotu.maduta@norepl.ai

2

Dear @gbauer
Please check your firmware via AT+QGMR.
I need to confirm if it is a customized firmware or not.

3

Thank you @silvia

This is the output:
RG502QEAAAR13A02M4G_01.001.01.001

4

Dear @gbauer
Please contact with your provider firstly next time, they have access to get the latest firmware.
Thanks for your understanding.

5

Thank you so much.
Unfortunately Zyxel is not capable of providing anything…

Leaving me with broken device, not your fault :slight_smile: