Modem crashing / firmware

I have problem with stuck or crashing modem on latest modem provided by Zyxel for NR7101 RG502QEAACR13A02M4G

Can you send latest modem image to flash?

You can send to

Dear @gbauer
Please check your firmware via AT+QGMR.
I need to confirm if it is a customized firmware or not.

Thank you @silvia

This is the output:

Dear @gbauer
Please contact with your provider firstly next time, they have access to get the latest firmware.
Thanks for your understanding.

Thank you so much.
Unfortunately Zyxel is not capable of providing anything…

Leaving me with broken device, not your fault :slight_smile: