Loss of cellular network in Windows 10 settings

IoT Modules LTE Standard Module
1

Hello,

Since I installed the USB version of the Quectel_LTE & 5G_Windows_USB_Driver_V2.1 driver, i am loss of cellular network in Windows 10 settings.
If I uninstall the driver, cellular network reappears in the windows 10 settings (network and internet).

I have WIFI INTEL AC 760.

Best regards,

2

Dear David,
Thanks for your inquiry in Quectel forum.
For your issue, you can change another driver version to have a try. Thanks!
https://cnquectel-my.sharepoint.com/:u:/g/personal/asean-fae_quectel_com/ERrsXsw80pRPsNllBNUhbtsBnbDzSB12NYd07Jrp5Zr2Xw?e=wiUkDl

3

Dear Kyson,

Your new driver does not correct the problem.

Thanks

4

If still cannot solve your issue, it is better to change another PC to have a try. We also use such driver in Win10 PC, have not meet such issue. Thanks!

5

Dear Kyson,

I did a test on another machine and the problem and the same. I think the problem comes from the bluetooth module associated with the AC-7260 WIFI. I put you some Windows event recordings.

Best regard,

DavidSans titre

6

If that, please uninstall it to have a try. Thanks!

7

Hello,
I tried but the problem persists
Just a piece of information on the AC-7260 WIFI module and associated with bluetooth equipment.