I lose NSA_5G as soon as I update to version A04M4G_01.004.01.004


I hope you can help me with the RM502Q-AE module.

My ISP provider is Zain KSA and when I am on version
A02M4G_01.003.01.003 the NSA_5G is working ok. The moment I update to version A04M4G_01.004.01.004 NSA_5G disappears and the connection default to 3G. Issuing the command AT+QNWPREFCFG= “mode_pref”,LTE:NR5G does not help because the module reverts back to Auto after reset. The command
AT+QNWPREFCFG= “mode_pref”,LTE seems to function ok but of course I want 5G because this is a 5G module. Reverting back to the A02M4G_01.003.01.003 version immediately brings back 5G. But I want to have the latest updates with newer added features. Help please. Thanks!

Dear Sir,
Thanks for your question.
Can you provide the whole at log that you send, and do you have any tool to capture QXDM log of the module?
In order to better support you, please also answer below questions, thanks in advance.
• Company name and Located city:
• Project name (so we can refer to it in the future):
• Application type:
• Estimated Annual Units (for series production):
• Project timeline:
• Current status:
• From which distributor do you buy Quectel modules & EVB kits?

Thanks for the response Sir. Tomorrow Inshallah I will try to find that program and provide the information needed to investgate. Have a good night :slight_smile: