Hijacked threads

Why not make conversation between support and customers private until a solution is found. So many threads get hijacked and go off topic that the original problem either never gets solved or it takes support month to get back to you because all the other crap that gets thrown into a thread.

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Dear sir,
Sorry for the inconvenience.Many users have similar questions and will browse or ask questions in the same post. If you need the moderator to solve your problem as soon as possible, you can contact the moderator via message. Thanks~