Firmware update problem LG290P

I have a Sparkfun RTK Device that uses your company’s chip LG290P(03)

I have tried to update the firmware and received an error message as shown below:
(i have an image of your software’s error message, how can I send it to you?)

I am using the latest version of your software, and the USB-C connection and drivers are working correctly…

Kindly tell me what I have to do to update the firmware.

Also, how can I determine what the currently installed firmware version is

Thank you,

Horst G. Dierolf

Woodside, California, USA

Kindly tell me what I have to do to update the firmware.

Also, how can I determine what the currently installed firmware version is

Thank you,

Horst G. Dierolf

Woodside, California, USA

Hallo, Horst,
The sparkfun community is very active here
I recommend you to download the manual and docs
However, you must intervene with a reset at the request , if you have the Breakaut board it does not have a button, while the Postcard is updated through software controlled by esp32.

Regards

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the problem I am encountering is illustrated below:
Image

Has anyone else encountered this problem? How did you solve it?

Thanks.

How did you solve the problem?

Open also QConsole and put command $PQTMSRR*4B
and send it after run
immagine
when it says synchronyze…

Another method is to ground pin 8 after push
immagine
immagine
e.g. short GND and RST for 1 second after synchronize…

I have another type of board, you have to press the reset button for a few seconds when downloading the firmware.

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Thank you for your response.