firmware for the eg25-g

IoT Modules LTE Standard Module
1

Hi. I got a data only sim added to my account for a gaming laptop with LTE. While the internet works, Steam seams blocked. The steam client will not connect at all.
I was told that a update to the firmware for the eg25-g LTE modem would get it working The hardware ID is
USB\VID_2C7C&PID_0125&REV_0318&MI_03
USB\VID_2C7C&PID_0125&MI_03

I emailed support for the firmware, but they said to post it here.

Thanks for any help.

2

Hello, do you need a new firmware version? Can you tell me the firmware version number you are using now? And your email address. I have confirmed which version will be sent to you by email.

3

Forgive me but I am unsure how to check for the current firmware version. The OEM, GPD, will not provide any support past the driver. A very knowledgeable T-mobile tech support employee said it was a certificate problem and the best chance I had it to get it working was checking for a firmware update for the LTE modem. I found a past forum post here describing a similar problem fixed by an update.

4

OK,Wish you all the best.

5

Can i please get the latest firmware and directions for installing it?

6

Sure, but you still need to know what model you are using because there are different versions. In addition, please send me your email after confirming the model number. I will send it to you through the email link.

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7

Thank you. Here are the Hardware IDs under device managers for each category

Modems
Quectel USB Modem
USB\VID_2C7C&PID_0125&REV_0318&MI_03
USB\VID_2C7C&PID_0125&MI_03

Network Adapters
Quectel Wireless Ethernet Adapter
USB\VID_2C7C&PID_0125&REV_0318&MI_04
USB\VID_2C7C&PID_0125&MI_04

Universal Serial Bus Controllers
Quectel USB Composite Device
USB\VID_2C7C&PID_0125&REV_0318
USB\VID_2C7C&PID_0125

If this is insufficient information to identify the model, please let me know what will work. I am DMing my email to you.

8

HI,Can you type in the AT command? AT+QGMR can query the firmware version, I need this confirmation.

9

Thanks for your help. Is that done in powershell? Can you provide all the steps needed to run this command?

10

I think there should be a label on the front of the module, from which you can see the specific model. Can you take a picture?

11

I am unable to open the computer due to physical limitations. I’ll just use my hotspot. Thank you for your time.

12

How do I get the latest firmware.

I have:
EG25GGBR07A07M2G_01.001.01.001