Dear Uberdome,
Thanks for your inquiry in Quectel forum.
If you need the latest firmware, you can send email to support@quectel.com to get it, you can provide the firmware you used now, then we will arrange local FAE to support you, they will help to provide the latest firmware package, the upgrade tool and guide you how to upgrade it. Thanks!
if that, please provide your email and company name, your country to us, we will arrange local FAE to support you as soon as possible.
By the way, we have the internal command can set the the module to factory defaults, sorry that can not send to you in here. Please understand. Thanks!
Thank you for the details. I tried again to request firmware from support earlier this week. Any idea what sort of time I should expect for a typical firmware request?
Dear Uberdome,
Normally, you can received the answer email in one or two days after you send the email to support@quectel.com. By the way, only you provide more information like your company name, your country, the response will be fast. Thanks!