"FAIL, Update_USB_QDLoader_Port, No right port!" when flashing to latest firmware

IoT Modules 5G Module
1

Hi there,

I’m getting an error “FAIL, Update_USB_QDLoader_Port, No right port!” when I try and flash my RM500Q-GL to RM500QGLABR11A05M4G_01.001.01.001. Could you advise? As far as I understand it I need to use the USB DM com port which I am finding by checking the com port list in device manager. Per QFlash5.5 documentation, I am using a baud rate of 460800

Cheers

Simon

2

Dear Sir,
Thanks for your question.
What is your current firmware version? please also take a picture of your module.
By the way, in order to better support you, please also answer below questions.Thanks!

  • Company name and located city:

  • Project name (so we can refer to it in the future):

  • Application type:

  • Estimated Annual Units (for series production):

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  • From which distributor do you buy Quectel modules & EVB kits?

  • Do you have EVB kit for this application?