EM060K-GL -- physical SIMs not recognized

IoT Modules LTE-A Module
1

We have a machine with an on-board SIM slot.

We are running Ubuntu 22.04 LTS fully updated.

We are able to use this on-board slot with the EM06-A units that we have used previously. (works great, btw :slight_smile:) The physical SIMs we installed are all recognized by it – both the North American and the Brazil SIM (we know the Brazil SIM won’t work properly with the EM06-A but the system still recognizes the SIM).

Neither of these SIMs are recognized with the EM060K-GL installed (we have tried 3 distinct units).

We even tried changing slot priority on the EM060K-GL (JIC) which had no effect.

The SIMs are from Hologram for IoT data upload.

Here is the equipment, status and slot reports from mmcli (equipment id redacted):

  -----------------------------------
  Hardware |            manufacturer: Quectel
           |                   model: EM060K-GL
           |       firmware revision: EM060KGLAAR01A11M2G
           |          carrier config: ROW_Generic_3GPP
           | carrier config revision: 08010809
           |            h/w revision: EM060K-GL
           |               supported: gsm-umts, lte
           |                 current: gsm-umts, lte
...
  -----------------------------------
  Status   |                   state: failed
           |           failed reason: sim-missing
           |             power state: on
...
  -----------------------------------
  SIM      |          sim slot paths: slot 1: none
           |                          slot 2: none (active)

We have looked for firmware updates in case that was an issue but were unable to find any.

Any ideas or troubleshooting we should try?

TIA.

2

@Support-team @herbert.pan-Q is there possibly a firmware update we need to apply?

3

Hello good morning, have you had any progress with the SIM? we are trying to use the EM060K-GL module with the 5G-M2-EVB development kit to give internet connection to a NVIDIA Jetson Nano but we can not connect to internet with the sim, maybe the problem is that the sim is not recognized, or it may be misconfigured, we appreciate your help thank you