EG800Q connectivity issues

IoT Modules LTE-A Module
1

Hello, I am testing modules EG800Q in the UK, I have sims from Three and Soracom. Using Three sim works straightforward

AT+CGDCONT=1,"IP","three.co.uk"
AT+QIACT?  
AT+QIACT=1 
AT+QIACT? 
AT+QNETDEVCTL=1,1,1

and I have connectivity full speed in my ubuntu box. No fuss
However, when using Soracom sim, I get IP, but ping form ubuntu box fails, AT+QPING=1,8.8.8.8 times out.

I am following the same steps for registering on Soracom, I get registration, roaming and IP

AT+CGDCONT=1,"IP","soracom.io"
AT+QIACT?   
AT+QIACT=1 
AT+QIACT? 
AT+QNETDEVCTL=1,1,1 


ATI

Quectel

EG800Q-EU

Revision: EG800QEULCR01A07M04

AT+CGDCONT=1,"IP","soracom.io"
OK
AT+QIACT? 
OK
AT+QIACT?   
+QIACT: 1,1,1,"10.232.47.21"
AT+CGPADDR
+CGPADDR: 1,"10.232.47.21"
at+cops?
+COPS: 0,0,"O2 - UK",7
at+creg?
+CREG: 0,5
AT+QCFG="nat"
+QCFG: "nat",0
AT+QCFG="band"
+QCFG: "band",0x0,0x80800d5
AT+QNWINFO
+QNWINFO: "FDD LTE","23410","LTE BAND 1",199
AT+QENG="servingcell"
+QENG: "servingcell","NOCONN","LTE","FDD",234,10,8486A87,92,199,1,3,3,C2A0,-95,-12,-65,7,29
AT+CGCONTRDP=1
+CGCONTRDP: 1,5,"soracom.io","10.232.47.21","10.232.47.21","100.127.0.53","100.127.1.53"
at+qping=1,8.8.8.8
OK

+QPING: 569

I have tested the soracom sims in different routers and mobile phones, connects no problem. I tested the soracom sim on a EG800K-EU, and works well, there is something strange with the EG800Q-EU that I cannot figure out.

This is the ATI for the EG800K-EU in which the Soracom sim works straight away

ati
Quectel
EG800K
Revision: EG800KEUCCR07A06M02

AT+CGDCONT=1,"IP","soracom.io"
OK
AT+QIACT=1 
OK
at+qiact?
+QIACT: 1,1,1,"10.232.47.21"
at+creg?
+CREG: 0,5
AT+CGPADDR
+CGPADDR: 1,"10.232.47.21"
+CGPADDR: 2,"0.0.0.0"
+CGPADDR: 3,"0.0.0.0","0:0:0:0:0:0:0:0"
+CGPADDR: 4,"0.0.0.0"
at+cops?
+COPS: 0,0,"",7
AT+QCFG="nat"
+QCFG: "nat",0
AT+QCFG="band"
+QCFG: "band",0x0,0x80800d5
AT+QNWINFO
+QNWINFO: "FDD LTE","23410","LTE BAND 1",199
AT+QENG="servingcell"
+QENG: "servingcell","NOCONN","LTE","FDD",234,10,114886,193,199,1,3,3,C2A0,-102,-14,-88,2,21
AT+CGCONTRDP=1
+CGCONTRDP: 1,5,"soracom.io.mnc031.mcc901.gprs","10.232.47.21","","100.127.0.53","100.127.1.53","","",0,0
at+qping=1,8.8.8.8
OK

+QPING: 0,"8.8.8.8",32,280,116

+QPING: 0,"8.8.8.8",32,80,116

+QPING: 0,"8.8.8.8",32,120,116

+QPING: 559

+QPING: 0,4,3,1,80,280,160
2

hi，

The current issue is that the EG800Q module can successfully attach to the network and obtain an IP address, but packets cannot be routed to the external network.

  1. In the AT+CGCONTRDP=1 response from the EG800K (working properly), the APN is parsed into its full format:
    “soracom.io.mnc031.mcc901.gprs”

In the response from the EG800Q (faulty device), the APN is still a simple format:
“soracom.io”
You can try setting a full APN to test it.
2. If method 1 doesn’t work, try upgrading the firmware.

Thanks

3

Hi AnnaLiu,

I managed to get the firmware, flash it via USB and the modem connected withouth any problems. Now I am looking into deploying the modules into production. How can I access/create an account for QUECTEL DIFF SYSTEM ? does the service allow to pull DFOTA directly to the device? can the packages be downloaded and then push to the devices via an external service?

Thank you very much for your help!