Hi,
we are using the EC25 Module for quiet some time now without any issues. However, one of our customers changed his provider and now we are not able to establish a connection anymore. It seems that the modem is bailing out very early in the connection process before actually trying to establish the data link.
At first i assumed that this would be some issue with the credentials or apn configuration. However it turned out that it works if are running the same configuration on a competitors module we used in an earlier design.
After some research and testing i could track the issue down to the network mode. For some reason the connection is established if i force the module to work either on GSM/EDGE or UTRAN mode. If it tries to connect in E-UTRAN(LTE) mode the connection attempt fails.
If the module is in its error state even a direct forced AT+COPS=1,2,“26202”,7 attempt comes back with +CME_ERROR: 30 (No Service)
To make things even more mysterious to me sometimes but very rarely the connection attempt succeeds in LTE mode and seems to be stable then.
I am able to reproduce the issue by just powering the module up and enter the pin manually via AT+CPIN=XXXX and check the AT+COPS? which always returns 1 although the +QNWINFO returns “FDD LTE”,“26202”,“LTE BAND 20”,6300.
Does someone have an idea what i could try or is there maybe a firmware issue i should address?
PPPD output:
Script /usr/sbin/chat -v -f /tmp/chat-mg finished (pid 25690), status = 0x0
Serial connection established.
using channel 21
Using interface ppp0
Connect: ppp0 <–> /dev/ttyQtel3
sent [LCP ConfReq id=0x1 <magic 0xe78ab056>]
rcvd [LCP ConfReq id=0x12 <asyncmap 0x0> <magic 0xd1322260> ]
sent [LCP ConfRej id=0x12 <asyncmap 0x0> ]
rcvd [LCP ConfAck id=0x1 <magic 0xe78ab056>]
rcvd [LCP ConfReq id=0x13 <magic 0xd1322260>]
sent [LCP ConfAck id=0x13 <magic 0xd1322260>]
sent [LCP EchoReq id=0x0 magic=0xe78ab056]
rcvd [LCP DiscReq id=0x14 magic=0xd1322260]
rcvd [CHAP Challenge id=0x1 <89229d0336b9ed67c4e5bcbd38f07958>, name = “UMTS_CHAP_SRVR”]
sent [CHAP Response id=0x1 <536368adc254581dc377eaa2408b38ef>, name = “<user>@<server>”]
rcvd [LCP EchoRep id=0x0 magic=0xd1322260 e7 8a b0 56]
rcvd [CHAP Success id=0x1 “”]
CHAP authentication succeeded
CHAP authentication succeeded
sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
Modem hangup
Connection terminated.
chat script
TIMEOUT 45
ABORT “BUSY”
ABORT “NO CARRIER”
ABORT “NO CARIER”
ABORT “ERROR”
ABORT “NO ANSWER”
“” ‘ATZ’
OK ‘AT’
OK ATI;+CSUB;+CSQ;+CPIN?;+COPS?;+CGREG?;&D2
OK AT+CGDCONT=1,“IP”,"<apn>"
OK ATD99**1#
CONNECT \d\c
Modem revision
EC25EFAR06A04M4G-V05
Best Regards,
Thomas