The link to obtain new firmware is broken and needs updating
https://cnquectel.sharepoint.com/:u:/g/Home/EX9QakMq64xAsv-Tp-vfxSMBoAhL3JGBu9wBvYw3HjBQMg?e=lweReP
I reached out to customer support and was told the firmware files can be found in the BG96 download found here
https://www.quectel.com/ProductDownload/BG96.html
However I cannot find any firmware files, only the tools to load them onto the device as well as other documentation.