BG96 / CME Error 23

IoT Modules LPWA Module
1

Hello, I am using the BG96 module.

I want to fix CME Error 23 issue, I’ve tried 1:1 swap with BG96 module that works fine and replaced USIM slot, but the success rate is less than 3%.

Is there a way to fix this error?
For example, trying to update the firmware

*I will attach the log below.
[IN ][2023-09-22 16:34:08:189] [3][MODEM]: Received from modem:
[IN ][2023-09-22 16:34:08:189]
[IN ][2023-09-22 16:34:08:189] RDY
[IN ][2023-09-22 16:34:08:189]
[IN ][2023-09-22 16:34:08:501] [4][ PROT]: Start time of DOG -30-01-01 00:00:03.
[IN ][2023-09-22 16:34:08:564] [3][ PROT]: Trigger E0/E0 report.
[IN ][2023-09-22 16:34:09:251] [3][ PROT]: ‘*HBCR’ report enqueue, time: 19700101000103.
[IN ][2023-09-22 16:34:09:251] [3][ PROT]: ‘E0’ enqueue
[IN ][2023-09-22 16:34:09:329] [3][ PROT]: Trigger W0 report generation,type:3.
[IN ][2023-09-22 16:34:09:829] [3][ PROT]: ‘*HBCR’ report enqueue, time: 19700101000104.
[IN ][2023-09-22 16:34:09:829] [3][ PROT]: ‘W0’ enqueue
[IN ][2023-09-22 16:34:09:923] [3][MODEM]: Received URC from modem:
[IN ][2023-09-22 16:34:09:923] APP RDY
[IN ][2023-09-22 16:34:09:923]
[IN ][2023-09-22 16:34:10:032] [3][MODEM]: Add cmd: 0
[IN ][2023-09-22 16:34:10:032] [3][MODEM]: Add cmd: 189
[IN ][2023-09-22 16:34:10:157] [3][MODEM]: Add cmd: 190
[IN ][2023-09-22 16:34:10:157] [4][MODEM]: Sent to modem:
[IN ][2023-09-22 16:34:10:157] AT
[IN ][2023-09-22 16:34:10:157] [4][MODEM]: Received from modem:
[IN ][2023-09-22 16:34:10:157] AT [IN ][2023-09-22 16:34:10:157] OK
[IN ][2023-09-22 16:34:10:157]
[IN ][2023-09-22 16:34:10:189] [4][MODEM]: Sent to modem:
[IN ][2023-09-22 16:34:10:189] AT
[IN ][2023-09-22 16:34:10:189] [4][MODEM]: Received from modem:
[IN ][2023-09-22 16:34:10:189] AT [IN ][2023-09-22 16:34:10:189] OK
[IN ][2023-09-22 16:34:10:189]
[IN ][2023-09-22 16:34:10:189] [3][MODEM]: Add cmd: 7
[IN ][2023-09-22 16:34:10:189] [3][MODEM]: Add cmd: 264
[IN ][2023-09-22 16:34:10:282] [4][MODEM]: Sent to modem:
[IN ][2023-09-22 16:34:10:282] AT+QNVFR=“/nv/item_files/modem/uim/gstk/proactive_feature_enable_cfg”
[IN ][2023-09-22 16:34:10:282] [4][MODEM]: Received from modem:
[IN ][2023-09-22 16:34:10:282] AT+QNVFR=“/nv/item_files/modem/uim/gstk/proactive_feature_enable_cfg” [IN ][2023-09-22 16:34:10:282] +QNVFR: 7FFFFF7F
[IN ][2023-09-22 16:34:10:282]
[IN ][2023-09-22 16:34:10:282] OK
[IN ][2023-09-22 16:34:10:282]
[IN ][2023-09-22 16:34:10:282] [3][MODEM]: Add cmd: 297
[IN ][2023-09-22 16:34:10:282] [4][MODEM]: Sent to modem:
[IN ][2023-09-22 16:34:10:282] AT+QCFG=“nccconf”
[IN ][2023-09-22 16:34:10:282] [4][MODEM]: Received from modem:
[IN ][2023-09-22 16:34:10:282] AT+QCFG=“nccconf” [IN ][2023-09-22 16:34:10:282] +QCFG: “nccconf”,0x1
[IN ][2023-09-22 16:34:10:282]
[IN ][2023-09-22 16:34:10:282] OK
[IN ][2023-09-22 16:34:10:282]
[IN ][2023-09-22 16:34:10:282] [3][MODEM]: Add cmd: 298
[IN ][2023-09-22 16:34:10:282] [4][MODEM]: Sent to modem:
[IN ][2023-09-22 16:34:10:282] AT+QCFG=“nccconf”,1
[IN ][2023-09-22 16:34:10:282] [4][MODEM]: Received from modem:
[IN ][2023-09-22 16:34:10:282] AT+QCFG=“nccconf”,1 [IN ][2023-09-22 16:34:10:282] OK
[IN ][2023-09-22 16:34:10:282]
[IN ][2023-09-22 16:34:10:282] [3][MODEM]: Add cmd: 18
[IN ][2023-09-22 16:34:10:361] [4][MODEM]: Sent to modem:
[IN ][2023-09-22 16:34:10:361] AT+CGSN
[IN ][2023-09-22 16:34:10:361] [4][MODEM]: Received from modem:
[IN ][2023-09-22 16:34:10:361] AT+CGSN [IN ][2023-09-22 16:34:10:361] +CME ERROR: 23
[IN ][2023-09-22 16:34:10:361]
[IN ][2023-09-22 16:34:10:361] [1][MODEM]: set modem power off
[IN ][2023-09-22 16:34:10:361] [3][MODEM]: Hardware is disconnecting the power, please wait…
[IN ][2023-09-22 16:34:12:533] [4][ PROT]: Network connection timeout:60 sec.
[IN ][2023-09-22 16:34:16:657] [3][ PROT]: Trigger E1/E0 report.
[IN ][2023-09-22 16:34:17:017] [3][ PROT]: ‘*HBCR’ report enqueue, time: 19700101000111.
[IN ][2023-09-22 16:34:17:017] [3][ PROT]: ‘E1’ enqueue
[IN ][2023-09-22 16:34:20:986] [3][ PROT]: ‘*HBCR’ report enqueue, time: 19700101000115.
[IN ][2023-09-22 16:34:22:595] [3][MODEM]: Hardware power off already!
[IN ][2023-09-22 16:34:22:689] [1][MODEM]: set modem power on
[IN ][2023-09-22 16:34:22:751] [4][ PROT]: Network connection timeout:70 sec.
[IN ][2023-09-22 16:34:23:142] [3][ PROT]: Trigger E0/54 report.
[IN ][2023-09-22 16:34:23:408] [3][ PROT]: ‘*HBCR’ report enqueue, time: 19700101000117.
[IN ][2023-09-22 16:34:23:408] [3][ PROT]: ‘E0’ enqueue
[IN ][2023-09-22 16:34:25:595] [3][MODEM]: Hardware power on already!
[IN ][2023-09-22 16:34:25:595] [3][MODEM]: Cold boot occurred! Waiting modem up…
[IN ][2023-09-22 16:34:28:986] [3][MODEM]: Received from modem:
[IN ][2023-09-22 16:34:28:986]
[IN ][2023-09-22 16:34:28:986] RDY
[IN ][2023-09-22 16:34:28:986]
[IN ][2023-09-22 16:34:30:658] [3][MODEM]: Received URC from modem:
[IN ][2023-09-22 16:34:30:658] APP RDY
[IN ][2023-09-22 16:34:30:658]
[IN ][2023-09-22 16:34:30:751] [3][MODEM]: Add cmd: 0
[IN ][2023-09-22 16:34:30:751] [3][MODEM]: Add cmd: 189
[IN ][2023-09-22 16:34:30:908] [3][MODEM]: Add cmd: 190
[IN ][2023-09-22 16:34:30:908] [4][MODEM]: Sent to modem:
[IN ][2023-09-22 16:34:30:908] AT
[IN ][2023-09-22 16:34:30:908] [4][MODEM]: Received from modem:
[IN ][2023-09-22 16:34:30:908] AT [IN ][2023-09-22 16:34:30:908] OK
[IN ][2023-09-22 16:34:30:908]
[IN ][2023-09-22 16:34:30:908] [4][MODEM]: Sent to modem:
[IN ][2023-09-22 16:34:30:908] AT
[IN ][2023-09-22 16:34:30:908] [4][MODEM]: Received from modem:
[IN ][2023-09-22 16:34:30:908] AT [IN ][2023-09-22 16:34:30:908] OK
[IN ][2023-09-22 16:34:30:908]
[IN ][2023-09-22 16:34:30:908] [3][MODEM]: Add cmd: 7
[IN ][2023-09-22 16:34:30:908] [3][MODEM]: Add cmd: 264
[IN ][2023-09-22 16:34:30:970] [4][MODEM]: Sent to modem:
[IN ][2023-09-22 16:34:30:970] AT+QNVFR=“/nv/item_files/modem/uim/gstk/proactive_feature_enable_cfg”
[IN ][2023-09-22 16:34:31:017] [4][MODEM]: Received from modem:
[IN ][2023-09-22 16:34:31:017] AT+QNVFR=“/nv/item_files/modem/uim/gstk/proactive_feature_enable_cfg” [IN ][2023-09-22 16:34:31:017] +QNVFR: 7FFFFF7F
[IN ][2023-09-22 16:34:31:017]
[IN ][2023-09-22 16:34:31:017] OK
[IN ][2023-09-22 16:34:31:017]
[IN ][2023-09-22 16:34:31:017] [3][MODEM]: Add cmd: 297
[IN ][2023-09-22 16:34:31:017] [4][MODEM]: Sent to modem:
[IN ][2023-09-22 16:34:31:017] AT+QCFG=“nccconf”
[IN ][2023-09-22 16:34:31:017] [4][MODEM]: Received from modem:
[IN ][2023-09-22 16:34:31:017] AT+QCFG=“nccconf” [IN ][2023-09-22 16:34:31:017] +QCFG: “nccconf”,0x1
[IN ][2023-09-22 16:34:31:017]
[IN ][2023-09-22 16:34:31:017] OK
[IN ][2023-09-22 16:34:31:017]
[IN ][2023-09-22 16:34:31:017] [3][MODEM]: Add cmd: 298
[IN ][2023-09-22 16:34:31:017] [4][MODEM]: Sent to modem:
[IN ][2023-09-22 16:34:31:017] AT+QCFG=“nccconf”,1
[IN ][2023-09-22 16:34:31:017] [4][MODEM]: Received from modem:
[IN ][2023-09-22 16:34:31:017] AT+QCFG=“nccconf”,1 [IN ][2023-09-22 16:34:31:017] OK
[IN ][2023-09-22 16:34:31:017]
[IN ][2023-09-22 16:34:31:126] [3][MODEM]: Add cmd: 18
[IN ][2023-09-22 16:34:31:126] [4][MODEM]: Sent to modem:
[IN ][2023-09-22 16:34:31:126] AT+CGSN
[IN ][2023-09-22 16:34:31:126] [4][MODEM]: Received from modem:
[IN ][2023-09-22 16:34:31:126] AT+CGSN [IN ][2023-09-22 16:34:31:126] +CME ERROR: 23
[IN ][2023-09-22 16:34:31:126]
[IN ][2023-09-22 16:34:31:126] [1][MODEM]: set modem power off
[IN ][2023-09-22 16:34:31:126] [3][MODEM]: Hardware is disconnecting the power, please wait…
[IN ][2023-09-22 16:34:32:767] [4][ PROT]: Network connection timeout:80 sec.

2

for BG96 moduel , the CME 23 means that memory err , pls check your opertaion related memory allocation

image

3

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image571×674 46.8 KB

Hello. Thank you for your response, expert.
I want to solve this problem even if I pay for it.
I would appreciate it if you could help me solve this problem.

This is the BG96 module that goes into this IoT PCB.
How can I check the optaion related memory allocation

This IoT is called ZK600
나는 ‘Queclink_ZK600_Series_Manage_Tool_V1.2.6’
We have this program.

Is there a way to do this? Or do I have to check it through another method?