BG77 USB Driver Problem on Windows 10

We have BG77 modules whose USB driver is not working well. Our OS is windows 10.

I already installed this driver (Quectel_BG96_Windows_USB_Driver_V1.0) but still not detected well.

Is there anything we need to do? This already happened on 2 BG77. UART lines are ok though and we can send commands.

This is what shown on device manager.


Btw, we have our own hardware.

For Bg77 module ,pls kindly open the below driver link:

Thank you stephen.

It works! But we only see 2 ports. DM and NMEA(for gps). Does BG77 do not support USB AT PORT and USB Modem?