Indian Jio operator SIM works in mobile phone but not in EC200U-CN

Hello,
We are facing new issue with EC200U-CN. Some SIM cards doesnot work with EC200U-CN and some works of same operator. I have 2 SIM cards of Jio operator here in Maharashtra, India. 1 works fine with EC200U-CN but other doesnot. Whereas both works well in mobile phone. So I have captured the screenshot of the QNavigator for more information.

/* Use AT+CPIN? to query the SIM card status : SIM card inserted or not, locked or unlocked */

[2025-07-26 15:31:07:346_S:] AT+CPIN?

[2025-07-26 15:31:07:348_R:] AT+CPIN?

[2025-07-26 15:31:07:351_R:] +CPIN: READY



[2025-07-26 15:31:07:351_R:] OK



/* Use AT+CSQ to query current signal quality */

[2025-07-26 15:31:07:352_S:] AT+CSQ

[2025-07-26 15:31:07:356_R:] AT+CSQ

[2025-07-26 15:31:07:356_R:] +CSQ: 23,99



[2025-07-26 15:31:07:356_R:] OK



/* Use AT+CREG? /AT+CGREG? to query the network registration status. */

[2025-07-26 15:31:07:357_S:] AT+CREG?

[2025-07-26 15:31:07:364_R:] AT+CREG?

[2025-07-26 15:31:07:364_R:] +CREG: 0,2



[2025-07-26 15:31:07:364_R:] OK

[2025-07-26 15:31:07:365_S:] AT+CGREG?

[2025-07-26 15:31:07:369_R:] AT+CGREG?

[2025-07-26 15:31:07:371_R:] +CGREG: 0,2



[2025-07-26 15:31:07:371_R:] OK



/* Use AT+COPS? to query current Network Operator */

[2025-07-26 15:31:07:381_S:] AT+COPS?

[2025-07-26 15:31:07:382_R:] AT+COPS?

[2025-07-26 15:31:07:383_R:] +COPS: 0



[2025-07-26 15:31:07:388_R:] OK

What could be the problem? where is the issue? This same SIM works in mobile phone.
When I tried with other JIO SIM card it works well. Here are the responses for AT commands

/* Use AT+CPIN? to query the SIM card status : SIM card inserted or not, locked or unlocked */

[2025-07-26 15:39:00:820_S:] AT+CPIN?

[2025-07-26 15:39:00:822_R:] AT+CPIN?

[2025-07-26 15:39:00:823_R:] +CPIN: READY



[2025-07-26 15:39:00:823_R:] OK



/* Use AT+CSQ to query current signal quality */

[2025-07-26 15:39:00:825_S:] AT+CSQ

[2025-07-26 15:39:00:826_R:] AT+CSQ

[2025-07-26 15:39:00:828_R:] +CSQ: 24,99



[2025-07-26 15:39:00:828_R:] OK



/* Use AT+CREG? /AT+CGREG? to query the network registration status. */

[2025-07-26 15:39:00:835_S:] AT+CREG?

[2025-07-26 15:39:00:838_R:] AT+CREG?

[2025-07-26 15:39:00:840_R:] +CREG: 0,5



[2025-07-26 15:39:00:841_R:] OK

[2025-07-26 15:39:00:845_S:] AT+CGREG?

[2025-07-26 15:39:00:851_R:] AT+CGREG?

[2025-07-26 15:39:00:851_R:] +CGREG: 0,1



[2025-07-26 15:39:00:851_R:] OK



/* Use AT+COPS? to query current Network Operator */

[2025-07-26 15:39:00:854_S:] AT+COPS?

[2025-07-26 15:39:00:857_R:] AT+COPS?

[2025-07-26 15:39:00:860_R:] +COPS: 0,0,"JIO 4G",7



[2025-07-26 15:39:00:860_R:] OK


Please help.

Thanks and Regards,
Neeraj

Hi @neeraj3728
Are these two JIO SIM cards exactly the same?

Hi,
I had same problem with Jio and my issue was resolved after raising a complaint to Jio, may be some service they turn off from there ends preventing the that perticular SIM to use in a IOT modems but working on smartphones.