BG96 will not connect to Soracom

Hello!
I have been trying to get this to work for months now, with no luck at all :frowning: So I have finally decided to give up on trying, and ask the internet. I am very new to Cellular stuff.
I am attempting to make a simple connection to Soracom.io, I am located in Japan.
I have NO CLUE where to even start!!!
But I found someone ask on one of the form posts to show this info:
ATI
AT+CFUN?
AT+CPIN?
AT+CIMI
AT+CREG?
AT+CGREG?
AT+CSQ
AT+COPS?

So here is my result:

Quectel
BG96
Revision: BG96MAR02A07M1G

OK

+CFUN: 1

OK

+CPIN: READY

OK

440103227919948

OK

+CREG: 0,2

OK

+CGREG: 0,4

OK

I always get these responses.
I know I am a bit light on info, I really have no clue what I am doing here.
If anyone could help, I would really appreciate it!
Thank you!
-Kevin

please execute

at+qeng=“servingcell”
at+cereg?
at+cops?
at+qcfg=“nwscanmode”
at+qcfg=“nwscanseq”
at+qcfg=“iotopmode”
at+qcfg=“band”

Thank you very much for your reply!!!

I have run the commands, Here are the results:

+QENG: "servingcell","LIMSRV","CAT-M","FDD",440,50,80C5605,81,5900,18,3,3,855D,-120,-14,-89,8,11

OK

+CEREG: 0,2

OK

+COPS: 0

OK

+QCFG: "nwscanmode",3

OK

+QCFG: "nwscanseq",010203

OK

+QCFG: "iotopmode",0

OK

+QCFG: "band",0xf,0x20000,0xa0e189f

OK

Incase it helps as well, if I run AT+COPS=? I get:

+COPS: (3,"KDDI","KDDI","44050",8),(3,"KDDI","KDDI","44051",8),(3,"440 52","440 52","44052",8),(3,"440 53","440 53","44053",8),(1,"440 54","440 54","44054",8),,(0,1,2,3,4),(0,1,2)

Again, I really appreciate it!

Hi @herbert.pan-Q, I’ve got a problem with the first command you write in that sequence. If you can help me, I’ll be very grateful to you.

I don’t receive the alleged answer I’d receive following the BG96_QuecCell_ATcommands_Manual.pdf

Please show the output from this command also:

AT+CGDCONT?

To confirm the APN corresponding to the SIM card and run AT+CGDCONT to set this parameter

@snowgum & @herbert.pan-Q
Thanks guys for the reply!
After running AT+CGDCONT? I recieved: +CGDCONT: 1,"IP","soracom.io","0.0.0.0",0,0,0,0
I had set the APN previously to “soracom.io” because of the info found on this page: SORACOM Air for セルラーの利用方法(個人・法人) - IoT プラットフォーム SORACOM
(about half way down)
I also tried setting the apn username and password to “sora” both. And my data plan is plan-d not the DU one.

I should also mention that this sim card works perfectly with a different device. both devices have the same BG96 chip inside, with the same firmware version installed.

Hi all!
I found something interesting today!
I found that when running AT+CEREG? I get +CEREG: 0,3…
Could this mean I have the incorrect FW for the module and my location???

Did you change your device or SIM card?Is the device bound to the SIM card?

I can replace the sim card, but I did not replace it.

I suggest capturing the logs of the DM port for analysis
Before the log starts, you need to execute:

AT+QCFG=“DBGCTL”,0

LTE_QWinLog_V1.4.0.rar

User Guide on Capturing QwinLog of Quectel LTE & 5G module (Qualcomm 4G& 5G Platform)1.doc

Do you by any chance have a copy of the BG96MAR02A07M1G_01.017.01.017 firmware?
I think this is the working firmware for my region, I have a WORKING bg96 with this fw version on it.
that is the ONLY one that works and it has that version of the fw.

please download by link:
BG96MAR02A07M1G_01.017.01.017.zip

Thank you very much!!! I think this FW is the correct version!!
I now just need the drivers for the update! Quectel_LTE&5G_Windows_USB_Driver_V2.1
(Quectel_LTE&5G_Windows_USB_Driver_V2.1 | Quectel)
I made the request for the download, but no response yet.
Is there a direct link anywhere??? Or do I just have to wait?

please download by link
Quectel_LTE&5G_Windows_USB_Driver_V2.2.4.zip

Hello @herbert.pan-Q !!!
The drivers worked! and the firmware wrote correctly!!! But I realized I asked for the firmware I already have on the chip currently!!! :’(

I am sorry about that, my mistake, The version I need is actually: BG96MAR03A04M1G_01.003.01.003
If you send that I think I can finally be out of your hair!!!

Thank you so much for helping me through this!

please download
BG96MAR03A04M1G_01.003.01.003.zip

Hello @herbert.pan-Q
That firmware connects and sends data! Thank you very much for your help with this issue.
I really appreciate all of your support.

-Kevin

Hello @Kevin_Cantrell, @herbert.pan-Q

I’m facing exactly the same issue where,
I’d like to make my BG96MAR02A07M1G modules connected to the internet with Soracom SIM,
So I sought for a way to upgrade from that one to BG96MAR03… which is compatible with the SIM.

Do you still have BG96MAR03A04M1G_01.003.01.003.zip or later image?
I’d like to try upgrading to the version.

Best regards,
Takashi

BG96MAR03A11M1G_01.001.01.001.zip